Privacy Policy

Terra Nuova ("we," "our," or "us") is committed to protecting your privacy and personal data. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website or use our services, in compliance with the General Data Protection Regulation (GDPR) and applicable data protection laws.

The data controller responsible for processing your personal data is:

Terra Nuova
Huzur Mahallesi, Metin Oktay Caddesi, No:3,
Nurol Life Rezidance, Ofis 30,
Sarıyer/İstanbul, Turkey

Email: info@terranuova.com
Phone: +90 530 475 28 87

This Privacy Policy applies to:

• Personal data collected through our website contact forms
• Technical data collected automatically when you visit our website
• Analytics data collected with your consent via Microsoft Clarity
• Any personal data you provide to us through other communication channels

4.1 Contact Form Data

When you submit our contact form, we collect the following information:

• Name
• Company name
• Email address
• Phone number
• Product of interest
• Quantity
• Destination port
• Message content

4.2 Technical Data

When you visit our website, we automatically collect certain technical information, including:

• IP address
• Browser type and version
• Device information
• Operating system
• Pages visited and time spent on pages
• Referring website addresses

4.3 Analytics Data (with consent)

If you consent to analytics cookies, we use Microsoft Clarity to collect additional data about how you interact with our website, including:

• Mouse movements and clicks
• Scroll behavior
• Session recordings (anonymized)
• Heatmaps and user flow data

We process your personal data for the following purposes and legal bases:

5.1 Contact Form Inquiries

• Purpose: To respond to your inquiries, provide information about our products and services, and facilitate business communications
• Legal Basis: Your consent (when you submit the form) and our legitimate interest in responding to business inquiries (Article 6(1)(a) and (f) GDPR)

5.2 Website Functionality

• Purpose: To ensure the website functions properly, maintain security, and prevent fraud
• Legal Basis: Our legitimate interest in operating a secure website (Article 6(1)(f) GDPR)

5.3 Analytics and Website Improvement

• Purpose: To understand how visitors use our website, identify issues, and improve user experience
• Legal Basis: Your explicit consent (Article 6(1)(a) GDPR). You can withdraw consent at any time through our cookie settings.

5.4 Legal Compliance

• Purpose: To comply with legal obligations, including tax and accounting requirements
• Legal Basis: Legal obligation (Article 6(1)(c) GDPR)

We use cookies and similar technologies on our website:

6.1 Essential Cookies

These cookies are necessary for the website to function and cannot be disabled. They include session management, security, and cookie consent preferences.

6.2 Analytics Cookies (Optional)

We use Microsoft Clarity (ID: uq04x7bpnn) for website analytics. This service helps us understand user behavior and improve our website. Microsoft Clarity may collect:

• Page views and navigation patterns
• User interactions (clicks, scrolls, mouse movements)
• Session recordings (anonymized, no personal data)
• Technical information about your device and browser

Analytics cookies are only loaded with your explicit consent. You can manage your cookie preferences at any time by clicking "Cookie Settings" in our footer or using the cookie consent banner.

For more information about Microsoft Clarity's data practices, please visit: Microsoft Privacy Statement

We may share your personal data with the following third parties:

7.1 Service Providers

• Web3Forms: We use Web3Forms to process contact form submissions. Your form data is transmitted to Web3Forms' servers and may be stored temporarily. Please review their privacy policy: Web3Forms Privacy Policy
• Microsoft Clarity: If you consent to analytics, your usage data is processed by Microsoft Clarity. Data is processed in accordance with Microsoft's privacy practices.

7.2 Legal Requirements

We may disclose your personal data if required by law, court order, or governmental authority, or to protect our rights, property, or safety.

7.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your personal data may be transferred to the acquiring entity, subject to the same privacy protections.

We do not sell your personal data to third parties for marketing purposes.

Your personal data may be transferred to and processed in countries outside the European Economic Area (EEA), including:

• United States (Microsoft Clarity, Web3Forms servers)
• Turkey (our primary business location)

When we transfer data outside the EEA, we ensure appropriate safeguards are in place, such as:

• Standard Contractual Clauses approved by the European Commission
• Third-party certifications (e.g., Microsoft's compliance with GDPR)
• Your explicit consent where applicable

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction, including:

• SSL/TLS encryption for data transmission
• Secure hosting and server infrastructure
• Regular security assessments
• Access controls and staff training
• Regular backups and disaster recovery procedures

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law:

• Contact form data: Retained for up to 3 years after your last interaction with us, or until you request deletion
• Analytics data: Retained according to Microsoft Clarity's retention policies (typically up to 12 months)
• Technical/log data: Retained for up to 12 months for security and troubleshooting purposes
• Legal/accounting records: Retained as required by applicable law (typically 7-10 years)

After the retention period, we will securely delete or anonymize your personal data.

If you are located in the EEA or UK, you have the following rights regarding your personal data:

• Right of Access: You can request a copy of the personal data we hold about you
• Right to Rectification: You can request correction of inaccurate or incomplete data
• Right to Erasure ("Right to be Forgotten"): You can request deletion of your personal data under certain circumstances
• Right to Restrict Processing: You can request that we limit how we use your data
• Right to Data Portability: You can request a copy of your data in a structured, machine-readable format
• Right to Object: You can object to processing based on legitimate interests
• Right to Withdraw Consent: If processing is based on consent, you can withdraw it at any time (e.g., for analytics cookies)
• Right to Lodge a Complaint: You can file a complaint with your local data protection authority

To exercise any of these rights, please contact us at info@terranuova.com. We will respond to your request within one month (or two months for complex requests).

Our website and services are not directed to individuals under the age of 16. We do not knowingly collect personal data from children. If you believe we have collected data from a child, please contact us immediately, and we will delete such information.

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by:

• Posting the updated policy on this page
• Updating the "Last Updated" date below
• Providing notice via email for significant changes (if we have your contact information)

We encourage you to review this policy periodically to stay informed about how we protect your data.

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Terra Nuova
Huzur Mahallesi, Metin Oktay Caddesi, No:3,
Nurol Life Rezidance, Ofis 30,
Sarıyer/İstanbul, Turkey

Email: info@terranuova.com
Phone: +90 530 475 28 87

Last Updated: January 2025